Excellence, Creativity and Supervision in the Management of administrative Services

Objectives

• Planning for the development of the performance of public service activities.
• A systematic thinking approach that helps create new ideas that reflect the methods of developing the performance of public services.
• Setting development targets for public service activities.
• Identifying indicators for measuring and assessing the extent to which these objectives have been achieved.
• Identifying the hindering and motivating forces that are associated to develop performance.
• Setting action programs and plans for improvement and development.

Outline

 Setting targets for developing public service activities
 Identifying indicators for measuring and assessing the extent to which these objectives have been achieved.
 Identifying the hindering and motivating forces that are associated to develop performance.
 Setting action programs and plans for improvement and development.
 The functions of supervisors in the management of public services and their nature and importance in contemporary organizations
 Contractors’ Contracts.
 How to supervise the work of contractors.
 Behavioral skills of employees in the field of administrative services.
 Planning work in Administrative services.
 Organizing work and personnel in administrative services.
 Methods and skills of setting goals and planning work programs, identifying business and employment needs, and organizing, dividing and distributing work to subordinates.
 Objectives of the performance development plan for public service activities.
 Skills of supervision of office furniture, stationery and postage.
 In the area of office maintenance, furniture and furnishings.
 Skills of supervision, maintenance and landscaping, housing and employees’ housing.
 Nutritional supervision skills.
 The role of the Department of Public Services by controlling the movement and means of transport for workers.
 Best and worst supervisor, skills of success: technical, human relationships and realization, list of supervisory skills, development of human skills and formation of good relationships, naughty employee and unforgivable mistakes.
 How to set up budgets and manage expenses for public service activity.
 Indicators for measuring and assessing the extent of the achievement of goals.
 Performance standards and performance indicators.
 Types of performance indicators.
 Multiplicity of performance indicators to measure a single goal.

Who Should Attend ?

Anyone involved in the operational supervision of an office environment
Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
Senior Personal Assistants
Senior Secretaries