Managing Employee Performance, Behavior & Attitudes

Objectives

• Identify & list the key competencies of Emotional Intelligence
• Illustrate examples of performance decline and the appropriate interventions
• Differentiate between talent management & succession planning
• Formulate a business case for appropriate performance appraisal
• Evaluate the basics of group dynamics

Outline

Understanding the individual
• Understanding human psychology
• Understanding yourself
• The Johari window
• How are attitudes formed?
• Your personality style explored
• Emotional Intelligence (EI)

Performance Improvement Planning (PIP)
• Introduction to PIP
• Understanding performance decline
• Factors affecting work performance
• Work performance interviewing
• Communication skills for performance improvement
• Managing good performance – behavioral reinforcement theory

Driving Performance through Talent Management
• Talent management – explored
• Employee Resourcing in Context
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management
• Nationalization & Talent Management

How to make a Performance Appraisal System Work
• The principles of effective performance appraisal
• Why performance appraisal matters
• Performance management in a multi-cultural setting
• Common reasons for failure and mistakes made
• How to deal with common mistakes and minimize failure
• How to structure an appraisal meeting – a step-by-step outline

Understanding Others
• Behavior styles – passive, aggressive, passive-aggressive & assertive
• Giving feedback with Emotional Intelligence (EI)
• Providing appropriate career-path planning – supporting development
• The psychology of the group
• An introduction to group dynamics
• Personal Action Planning

Who Should Attend ?

All Leaders and Managers
All HR and Learning and Development professionals
Engineers, Project Managers, Technical Leads and Financial Professionals transiting into a people management or leadership role
Those who are new to managing people and are looking for an insight into human behaviour
Anyone recently promoted into a people management or leadership role