Office Management and Effective Administration Skills (Office Management Professional)
Course Details
Objectives
• Learn how to prioritise and cope with multiple tasks
• Learn how to think as a manager – planning, making decisions and solving problems
• Learn how to improve their communication skills to enhance their relationships
• Learn to manage your thoughts and feelings and improve self-confidence
• Learn how to be assertive and therefore more effective in the workplace
• Understand and develop intrapersonal and interpersonal skills
Outline
Taking Control of Your Work Life
• Introductions – Getting to know each other
• Understanding and clarifying purpose, vision and mission
• External and internal customer service
• The secret to working smarter rather than harder
• Using high leverage activities to achieve more in less time
• Controlling, prioritising and organising your work
• Making a long term plan to create the best office in the company!
• Streamlining your office systems
• Getting your paperwork under control
• Making your office user friendly and efficient
Essential Administrative Skills
• Harnessing the power of the mind – through Mind Mapping Techniques
• Right brain/left brain theory
• Managing larger projects to meet deadlines
• Planning skills – using a Gannt chart to chart work progress
• Problem solving techniques
• Becoming more proactive
• Decision Making tools
• Managing meetings effectively
• Keeping minutes of a meetings
• Working with more than one manager
Vital Communication Skills
• Common communication mistakes
• Different styles of communication
• Communicating with Confidence
• Learning to be more assertive
• Win-win conflict resolution
• The most effective way to say no
• Understanding and using body language
• Understanding gender differences in communication
• Overcome biases and discomfort associated with exercising power
• Understanding different personality types and how to deal with them
• How to create an effective working relationship with any kind of boss
Developing as a professional
• Listening skills – seeking to understand before being understood
• The number one reason we don’t listen well
• Creating a professional image
• Leadership skills
• Knowing and accepting yourself as a leader
• Making things happen from anywhere in the organization
• How to make presentations with confidence and power
• Overcoming the fear of public speaking
• Learn the essentials of planning a presentation
• How to hold the attention of a group
• Painless methods for giving corrective feedback
• Best practices for delivering positive feedback
Self-Empowerment and Self-Management
• Understanding the main causes of stress
• How to build self-confidence and strength the ability to respond to difficult situations
• How to relax and refresh the mind and body
• The signs, symptoms, causes and triggers to stress
• Why stress is a powerful messenger
• How to break the vicious cycle of stressful thinking
• The essential skills of emotional intelligence
• Using emotional intelligence at work
• Transforming fear and negativity and reactive-ness
• Becoming a more proactive, responsible and self-aware person
• Continuing Professional Development – where to go from here
Who Should Attend ?
Office Managers
Team Leaders
Administrators
Supervisors
Secretaries
Support Staff
