Organizing and Behavioral Skills for Administrative Professionals - Executive Secretaries

Objectives

 build and improve upon your existing skill sets
 develop your role and become more proactive
 identify ways to expand your knowledge of the company and business area
 have more control over your time and work output
 develop and apply your interpersonal intelligence
 manage your manager to mutual advantage
 write more effective letters, e-mails and other forms of business correspondence
 support and make memorable presentations

Outline

Building on existing skills and developing the role/ Organisational skills and time management
 What is your role?
 Becoming more proactive
 Self-development and expanding your knowledge of the business
 Organisational skills
 Planning and prioritising – taking control over your work load

Organisational skills and time management (cont)/Dealing with change
 Goal setting
 Time management under pressure
 Managing stress in self and others
 Coping with, and taking advantage of, change in the work environment

The importance and value of communication skills
 Why are communication skills so important?
 Expressing yourself with clarity
 Spoken, written and remote communication – differences and implications
 Telephone techniques
 Writing more effective business letters and e-mails
 Improving reports – structure, relevance, layout and editing
 What makes a good presentation – tips to excellent presentations

Managing your manager and raising your profile
 Image management
 Building an effective working relationship with your manager
 What is expected of you?
 Using your skills to enable your manager to concentrate on his/her priorities
 Delegating and improving the quality of delegation received
 Working as a team

Interpersonal intelligence and influencing skills
 Being a team player and flexibility
 Understanding yourself and other people
 Influencing skills – gaining support and cooperation of others
 Improving self-confidence
 Assertiveness
 Resolving conflict
 Giving and receiving feedback
 Taking forward ideas for improvement
 Action planning

Who Should Attend ?

Secretaries, Personal Assistants and Administrative Professionals who want to develop and enhance their role within their organisation