Performance Management, Benchmarking and Continuous Improvement

Objectives

In today’s competitive environment, mastering the art of performance management, benchmarking, and continuous improvement is essential for any manager or supervisor. This course equips professionals with robust tools and strategies to enhance team performance and align it with organisational goals. Participants will delve into the performance management cycle, explore effective benchmarking techniques, and learn how to foster an environment of continuous improvement. By integrating practical tools with actionable insights, this course prepares delegates to significantly boost their team’s efficiency and productivity.

Outline

Understanding Performance Management

• Exploring the performance management cycle
• Setting organisational and individual KPIs
• Establishing clear roles and responsibilities
• Analysing workplace behaviours and attitudes
• Enhancing understanding of team dynamics

Enhancing Individual Performance

• Reviewing role clarity and job descriptions
• Conducting effective performance reviews
• Assessing skills and experience levels
• Utilising competency frameworks
• Developing a skills matrix for talent development

Benchmarking Performance

• Understanding different performance management systems
• Implementing Management by Objectives (MBO)
• Applying the Balanced Scorecard effectively
• Utilising 360-degree feedback
• Measuring and evaluating performance

Mastering Feedback for Continuous Improvement

• Identifying motivational drivers within teams
• Delivering effective feedback
• Receiving and utilising feedback constructively
• Facilitating behavioural changes
• Encouraging a culture of continuous improvement

Advanced Communication Skills

• Coaching team members effectively
• Developing influential communication skills
• Understanding the Push-Pull influence model
• Setting clear communication objectives
• Engaging and persuading stakeholders

Who Should Attend ?