Objectives Explain performance management – definitions, aims and developments. Develop tangible and
Explain performance management – definitions, aims and developments.
Develop tangible and intangible measures of performance.
Establish business based objectives – including SMART targets and measures.
Explain the performance management cycle and how to manage it.
Complete the performance management cycle including end of year reviews, using competencies and various rewards programs.
Performance Management – Introduction and Definitions
Objectives of Performance Management
Key Terms and Uses
Corporate Values – Their Importance
The Nokia Story
The Annual Performance Cycle – Overview
Performance Management – The Mistakes
Establishing Effective Objectives
Cascading – Vision, Mission and Strategies
Performance Criteria – 3 Types
The Impact of Critical Success Factors on Performance
Key Result Areas
Key Performance Indicators (KPIs) and Units of Measure
Financial and Non-Financial KPIs
SMART Criteria – Establishing Individual Goals and Measures
Measuring the Semi-Tangible Factors/Competencies
Statistics on People and Performance
Continuous Reviews and Assessments
Common Causes of Poor Performance
Measuring Performance – Scoring Systems
Tips for Improving Performance
Importance of Communication in Performance Management
The Importance of Coaching
Benefits of Good Coaching
Characteristics of a Good Coach
Elements of a Good Coaching Session
Five Steps of Coaching for Optimal Performance
Conducting Effective Performance Appraisals
Planning Performance Appraisals
Preparing for the Appraisal
Avoiding the”But” Trap
Objective not Subjective
Conducting Effective Appraisal Meetings
Common Appraisal Errors
Roles of Employees and Managers
Who Should Attend ?
Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees
september 18 (Sunday) - 22 (Thursday)