Objectives • The skills of an effective team leader• Understand the supervisor’s position
• The skills of an effective team leader
• Understand the supervisor’s position within the organization
• The five key areas of team supervision – lead; communicate; organize; plan; control
Effective team leadership
• Meet the expectations of your team
• Adapting your leadership style and role
• Applying the GRIPS model of team leadership
• Setting SMART goals and objectives
• Formulating goals to balance the key components of team leadership – task, team and individual
Develop your leadership style
• Using different management styles for different situations
• Pinpoint your own management style and evaluate for effectiveness
• Learn how to effectively manage your friends
• Delegation – structure, pros and cons, do’s and don’ts
Motivating and developing others
• Delivering practical feedback to overcome conduct and capability issues
• Setting, monitoring and driving commitment to performance standards
• Applying models of motivation to drive performance
• Pair introductions and objectives for the course
• Define the role, responsibilities and overall purpose of a supervisor / team leader
• How do you rate yourself?
Case Study – how would you define the leadership style of each of the three department heads?
3 Styles of Leadership – Autocratic, Laissez-Faire and Participative
Motivation – definition and discussion of internal versus external motivation
Discussion around different motivators
4 Rs of Motivation – how can you motivate your teams using these?
Delegation and how it differs from job allocation
Applying a structure for delegation (AABCD – Analysis, Appointment, Briefing, Control, Deliver feedback)
Case Study – Four ‘delegation dilemmas’
Managing your friends – generate a list of ideas focused on fulfilling your new role and maintaining relationships at the same time.
SMART(ER) – a framework for objective setting
Case Study – set an objective for someone in each department
Giving feedback – ‘motivational’ and ‘developmental’ feedback
Case Study – identify an opportunity to give motivational and developmental feedback in each of the departments
Identify conduct and capability issues where feedback needs to be given
Put into practice what has been learnt in the morning session through scenario work.
Each delegate has the opportunity to run through a scenario which they are finding / would find challenging. Delegates are given feedback from the facilitator and other delegates and the chance to practice it to hone skills and techniques
Review, action planning session, suggested further learning and close
More effective supervision and leadership will improve team performance and help the organisation grow
Team members will be more motivated and inspired by effective leadership, reducing staff turnover
Improved feedback and development will create better trained and performing staff
Trained supervisors will be able to implement best practice across the organisation, increasing efficiency and improving processes
Prioritisation and delegation techniques for supervisors will allow them to assign work more efficiently and use available resources to their full potential
Who Should Attend ?
This Introduction to Supervision and Team Leadership course is designed for anyone in a supervisory or team leader role and is applicable to any industry or sector
october 9 (Sunday) - 13 (Thursday)