Developing Core Skills for Administrators and Secretaries

Objectives

• Give you a ‘brain train’ to improve your effectiveness at work
• Improve your reading and note-making skills
• Develop useful note-making skills and show how to link these to your reading
• Teach you to use and apply simple memory systems
• Build your self-esteem and confidence when dealing with teams, individuals and difficult problems and situations
• Show you ways to manage your time and plan for results

Outline

• Personal Effectiveness
 Your Brain Skills: The Brains behind a Business
 Thinking about reading (and identifying your current skills)
 How to be a ‘successful’ reader
 Reading strategies: the theory
 Thinking about note-making
 How to make notes quickly and effectively using mind mapping
 Practice using mind mapping

• Personal Effectiveness
 Reading at work
 Combining Fast Reading and Mind Mapping skills to increase effectiveness
 Memory magic: Introduction to Memory systems
 Memory linking
 Memory journeys
 Remembering names and numbers
 Memory at work

• Effective Inter-Personal Communications
 Barriers – and their solutions
 Body Language/building rapport
 Keys to relationships
 Self image and self esteem
 Getting your point across: know what to say and when to say it
 Managing feelings; managing other people
 Listening and questioning

• Time Management, Planning & Problem Solving
 Results-orientated time management
 Outcome planning for better results
 Can anyone be creative?
 Practical approaches to problem solving
 Prioritization and Planning Periods
 Getting things done
 Identifying and dealing with time-wasters

• Your Personal Skills-set: Putting It All Together
 Your role and job in the context of any organization
 Using Core Skills in the real world
 Thinking and working in groups
 Better Meetings
 How to change habits of a lifetime

Who Should Attend ?

Anyone wanting to raise personal efficiency levels and improve effectiveness
Administrators and Secretaries
Management and Professional Staff
People who want to succeed in an office environment
All Staff working in groups and project teams
Anyone wanting ideas for handling information overload in daily life