Public relation Business Etiquette, Protocol and Guest's relation
Course Details
Objectives
• Understand, and consequently apply the right attitude, at the right time with the right people,
• carry out him/ herself mentally, and physically
• Reflect positive impressions
• Attend to receptions and social gatherings as an aristocrat
• Learn the rights etiquette and protocol with celebrities,
• Learn the proper table manners.
• Planning and orchestrating V.I.P visits, meetings, ceremonies, and special events
• Precedence, titles and form of address.
• Protocol event planning process
• Becoming a strategic asset using your finely honed talents to enhance business relationships
Outline
General manners :-
• Key words
• When angry
• Apology
• Borrowing
• Accepting compliments
• Criticism
• Giving praise
• Sharing
• Presents and gifts.
Irritating manners :-
• Gossiping
• Punctuality
• Personal hygiene practices
• Yawning, coughing, and sneezing
• Eating, drinking in public
• Telephone manners
Building your image :-
• Smiling
• Using names
• Giving full attention
• Avoiding arguments
• Saying No, gently
• Being a good audience
• Making suggestions
• Admit your mistakes
• Be a slave to your word
Managing V.I.P’s :-
• V.I.P Visits
• Meetings
• Ceremonies
• Special events
• Responsibilities
• 1st impressions
• Listening skill
Who Should Attend ?
Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration.
